In a work environment, it is normal, to some extent, for conflicts to occur.
After all, employees generally have very different values and personalities. On the one hand, this difference can be enriching. On the other hand, the constant presence of friction can hinder corporate life.
Dealing with these differences is a complex task, as it involves personal aspects, the organizational context, and several other variables. However, managers must seek, as soon as possible, to resolve the conflict, as poorly resolved friction can bring numerous problems to the company. Fall in the quality of work, inefficiency in customer service, negative organizational climate, rivalries, and disputes are just some examples.
So, how to find good strategies for conflict management in the company? To that end, we have common methods that a company that develops systems for HR management have prepared a list of tips to help you deal correctly with conflict management in the workplace:
1. Investigate deeper causes
It is very common for a small conflict to have some minor cause behind it, linked to another factor. Therefore, it is very important to listen to all parties involved, seeking to extract the real reasons for the problem.
Listen carefully, without interruptions, warnings or criticisms. Leave it to intervene when you already have a global sense of the issue. Be aware of contradictions, similarities, and differences in point of view. With this, you will have more tools to understand the causes of the divergence.
2. Maintain accountability for conflicts
This is a posture of accountability and commitment on the part of the professional. It is essential when conflicts arise in the enterprise since your position as a manager should be that of a facilitator, not a problem solver. Those involved must find alternatives.
When you only offer conditions for effective dialogue to take place, you allow employees to access their internal resources to find ways out. This experience allows professionals to grow and have autonomy.
3. Encourage direct feedback
The great differential of feedback is that it has the purpose of helping others to develop. It is a return on some posture or the performance of tasks and can be both positive and negative. But, it is important to emphasize that feedback should always be made with a constructive proposal, intending to drive the other towards growth.
Direct feedback can help both resolve and avoid team conflicts. Clear communication minimizes communication gaps, as the employee will be able to get in touch with the colleague's ideas much more easily.
4. Try to resolve all issues
You certainly know the effects of a snowball. In the corporate context, the conflict accumulated over time, full of disagreements and misunderstandings, will eventually break out. It is important to be very careful with this type of problem.
For this, two strategies are important: the first is to try to solve the friction points from the beginning. Always watch your team and, if you notice that there is some disagreement or process that you think is going wrong, call the team to talk. In this way, you prevent small differences from becoming major difficulties.
The second is to understand that, in front of a snowball, it is important to unravel the conflict until it is exhausted. Dialogue with colleagues and try to resolve all points of difficulty, without leaving anything behind.
5. Allow professionals to take a break to calm down
Sometimes, employees are not able to talk effectively about the issue because they are stressed and nervous about the problem. At this point, opening the opportunity for professionals to take a break and calm down may be a good idea.
Giving time for those involved to be reassured does not mean that you are postponing the resolution of the conflict, but that you are looking for better conditions to work on the difficulty.
6. Invest in good communication
The deficit in communication affects the entire work process of a company. A piece of information transmitted can barely generate delays, bringing difficulties and create misunderstandings between colleagues.
Developing good resources to exchange information in the company is essential for good conflict management.
Invest in meetings, channels for data transmission and technological resources. That way, you can avoid disagreements and solve problems that arise more easily.
7. Propose brainstorms
The brainstorm is a set of notes that start fragmented, but that gradually integrate. An excellent tool to help in the search for alternatives, the brainstorm can be used to help understand the issues by providing an opening for new ideas. Thus, gradually, it will be possible to build solutions together with the team.
8. Know how to deal side announcement with rivalries in the company
The rivalry in a corporation harms the organizational climate and makes it difficult to perform tasks. Sometimes the sources of conflict are small problems, minor misunderstandings and communication difficulties.
For this reason, it is important to learn how to face friction by establishing a good dialogue between the team to assess the factors that generate hostility and competition. Invest in measures to optimize communication and establish with the team the principle that the team's relationship should be based on cooperation.
I am Sandra Azura from Zoe Talent Solutions and I am working under the team content writer. The fact is that I create online courses related to Business Management. Our entire team is very passionate about Management Skills and we always strive to offer professional, comprehensive info about any Business Management Skills. I encourage readers to share their ideas and tips too.